NZCS Newsline: Mindset changes, Tech-Ed 2011 bag review, Labour’s ICT policy and customer service in 140 characters.

, posted: 20-Aug-2011 14:15

NZCS Newsline

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NZCS Newsline
19 August 2011

Your weekly dose of ICT news and views.

This week:

  • Paul Matthews: Changing the Mindset for Innovation (Part 2 of 5)
  • Juha Saarinen: In the bag
  • Clare Curran: Election 2011 (2 of 5): NZ Labour Party
  • Paul Brislen: Telco update: customer service in 140 characters
  • ICT around town: All the latest ICT-related events in your area

Newsline edited by Juha Saarinen


This Week at NZCS

Paul Matthews

Changing the Mindset for Innovation (Part 2 of 5)
by Paul Matthews, NZCS Chief Executive

Last week we discussed how roles in the tech industry bring on average a huge $240k of business value per full-time job. This compares highly favourably up against the three "traditional" major industry sectors in New Zealand, being Tourism ($80k), the wine industry ($90k) and farming ($125k).
The technology industry is now the second largest export sector (following dairy) and growing fast. It has the potential to be the highest export earner within the next five years, however only if the barriers to growth are removed.
Some of the major barriers (or opportunities, depending on how you look at it!) are "Mindset", "ICT Skills" and "Government" and this week we're looking at Mindset in more detail.

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Taku Waimarie Hoki!

Juha Saarinen

In the bag
by Juha Saarinen, Newsline Editor

It's sunny and warm outside and another year's gone by. Yes, it's time once more for Microsoft's geekstravaganza in Auckland, Tech-Ed.As every year, I am proud to provide a preview of the main reason people attend Tech-Ed, namely The Bag. Let me tell you, folks... this year is a goodie.
The 2011 Bag isn't made by some no-name Chinese manufacturer with Microsoft and sponsor badges festooned on it. No, this time around, the bag is made by Targus.

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Contributed content is the opinion of the author only, and not necessarily the view of NZCS.



Clare Curran

Election 2011 (2 of 5): NZ Labour Party
by Clare Curran, ICT Spokesperson for the Labour Party

With the election only three months away NZCS Newsline has invited the five main political parties to put forward a summary of their policies and vision for the future of ICT should they be elected in November.
In the second instalment of this randomly-ordered 5-part series, Labour's ICT Spokesperson Clare Curran unveils Labour's ICT policy and vision for the future for the first time.

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Paul Brislen

Telco update: customer service in 140 characters

by Paul Brislen, CEO, TUANZ

Customer service. I'm a big fan, primarily because I'm a customer too. But I've been on the other side of the equation in years gone by, working in restaurants and lately in the social media sphere.
Social media, and in particular Twitter, is great for customer support for a number of reasons. Customers get to decide where and when they'll complain. They get to vent in the manner of their choosing rather than following the "press one if you're really annoyed, two if you're livid" model so beloved by service providers.

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Contributed content is the opinion of the author only, and not necessarily the view of NZCS.

Want to contribute?
Newsline is collaboratively written and we're always looking for new material to publish. Whether it's your views in a guest editorial or "in depth" expert detail, please send your 750-1200 word piece to the editor above.

Copyright ? 2011 New Zealand Computer Society Inc. All Rights Reserved.

Other related posts:
The TechEd 2013 bag review
Timelapse clip of Brisbane superstorm
IITP Newsline: Software patents special issue

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