Apple does it again - iTunes plugin crashes Outlook 2007
When the system comes up, I get this error message however:
Curious - at this stage, I haven't even fired up Outlook. I click on Send Error Report, being a good g33kboy and happy to send MS all my vital dat4Z, and then get this error message:
Yowch! The dialog is actually 1,173 pixels wide. Enough already, Microsoft... doesn't need to be that wide.
What's the "'outlook sync addin' addin" then? Bit of Googling reveals that it's for the iPhone, very probably to pick up Outlook contacts and import them.
Now... did Apple tell me this crash-in was being installed? No. No, it didn't. There was no warning at all, and I'm glad it's possible to disable it but this is really crap software design AGAIN Apple.
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Comment by antoniosk, on 5-Jul-2007 19:18
It crashes Outlook2003 as well.
No matter...from the supplier of the iRACK I'm still privileged...
Comment by rscole86, on 5-Jul-2007 20:29
Hmm, thats weird as I put itunes on the office PC at work so as to help fix a customers ipod.
And Outlook works fine for us, there was a warning when installing it that I had to close Outlook before installing, or if I did not then outlook would not work until I restarted it.
So it must be as you say it is for the iphone to sync, as I never closed Outlook and I could send a receive emails fine.
Comment by tallPete, on 5-Jul-2007 21:00
Hmm, I run Vista, iTunes 7.3, Quicktime obviously, Office 2003 and I have an iPod that I have synced a few times over 7.3 - no crashes. Looks like it could be only on XPSP2.
Comment by Matthew Brandabur, on 6-Jul-2007 06:16
on XP, i have noticed that outlook causes iTunes to crash...
Comment by anon, on 6-Jul-2007 09:14
I have outlook 2007, itunes 7.3 or whatever and I haven't noticed this addin, I don't use active sync for my phone tho since its vista, its windows mobile device centre but relatively the same. Anyways no problems, had to close outlook to install it, but I didn't experience the problems that you did.
Comment by revbobuk, on 6-Jul-2007 20:10
Exactly the same thing happened for me. Reboot, and Outlook crashes and invites me to remove the plug-in. I'm running XPSP2, and Outlook 2003. I also feel that the issues here are: Why does Apple install an Outlook plug-in without asking; and (is it just me or) is Apple deliberately trying to mess up the Windows functionality in order to encourage people towards MacOS? After all, many people in this situation will see 'Outlook crashes' as an MS issue, rather than an Apple one. iTunes is a well-disguised Trojan!
Comment by Tony, on 7-Jul-2007 16:37
For what it's worth, I've seen posts about this problem for Outlook 2003 as well as 2007.
I installed iTunes 7.3 since it's necessary to activate my shiny new iPhone (as well as to synchronize contacts/calendar/photos/etc with it), and I'm also running Outlook 2007.
OL2007 ran fine for a week, then today it suddenly started the bizarre behavior that you describe.
The solution, at least for me, was to close Outlook and iTunes. I also had to kill all of the "ghost" OUTLOOK.EXE processes that iTunesHelper seems to start.
Then, from Add/Remove programs, I did a "repair" on on iTunes to re-register all the DLLs and verify the registry settings, etc.
Then I rebooted (it *IS* windows, after all...)
So far that seems to have done the trick. Outlook was crashing about every 15 minutes or so before, and I've been going for over 2 hours without a crash.
I'm keeping my fingers crossed that this has solved the problem, as I'd really like to keep syncing my iPhone with Outlook while we're all waiting on a patch from Apple/MS/both...
Comment by Chuck, on 15-Jul-2007 04:17
I just googled and found your page - Apple really doesn't listen to consumers, just what Steve Jobs wants.
I don't have an iPod or an iPhone and will never own one, yet iTunes (which I used to like) insists that software for those products are automatically installed - nonsense.
At least "most" other programs I install allow for "advanced" or "custom" installations that avoid this crap.
Steve, are you listening?
Comment by Kai, on 16-Jul-2007 13:50
I experienced problems opening windows immediately after downloading the newest version of Itunes which is 7.3 with Quicktime. In order for changes to take effect you have to shut down and restart.I did that and noticed immediately that windows would not open. I had to restart in safe mode and trouble shoot, change a few settings in order to get back in. Now I can open windows and I was able to uninstall quick time. However when I go to control panel and try to uninstall Itunes, my pc wont allow me to, keeps saying error (possibly with the itunes package) occurred. How can I get this off my pc?
Comment by jimbohank, on 19-Jul-2007 07:06
Having this same issue with a clients PC running XPSP2 and Outlook 2002. itunes 7.3 crashes Outlook and Outlook 2002 crashes anything below 7.3. This is rediculouse!
Comment by bengance, on 30-Jul-2007 17:36
I have this problem with Outlook 2007 on Vista 32 and Itunes 7.3.1.3. I had this earlier and fixed it. Updated itunes this morning and had the problem again. Err.
Anyways,TrustCenter disable add-in. and it was fixed. Someone should ask before they start throwing their add-ons to where they don't belong.
Comment by Keith Menzie, on 22-Sep-2007 07:57
Running Windows XP professional
512 MB Ram
The latest itunes (7.4.2.4)
and the Latest Quicktime (7.2)
I have bought an audiobook (it comes on 5 disks)
Opened itunes and started the process of downloading the first disk ( after joining all the tracks) about three quarters way through my computer freezes.
I have remove/re installed itunes and Quicktime, added more ram. Shut down all programmes running in the background. No luck. Occassionally, Spybot and ad aware freeze during scanning.
Please, please someone help/advise I am no expert and don't know what to do next.
Again, please,thanks. Keith
Comment by cc2747, on 12-Nov-2007 13:45
It's crashing my Outlook 2003, I have uninstalled EVERYTHING: itunes, updater, mobiel updater device, everything, even uninstalled and reinstalled office and nothing works, outlook is still crashing! Any ideas???
Comment by Leo, on 24-Nov-2007 10:38
My outlook e-mail addresses are not displayed on the itunes to sync with my iphone... Anyone know what can I do?
Comment by Ryan, on 6-Oct-2008 08:24
I had this problem today. iTunes plugin crashed Outlook 2K7 in mid-draft, and somehow, it managed to mangle the draft as well. Absolutely infuriating. Apple isn't exactly winning hearts and minds on Windows with iTunes.
Comment by Adeel Ahmed, on 17-Oct-2008 04:29
My work around for this problem is simple - i don't run itunes simultaneously with Outlook. simple, elegant, and impractical.
Comment by Bill Roughton, on 7-Oct-2010 02:37
Problem still continues. The latest version of iTunes (10?) crashed my ancient Outlook 2000. Had to turn the clock back to a restore point before the latest itunes was installed. This worked once, a few weeks ago - then I FORGOT, and accepted an iTunes update again (stupid me) causing the failure of Outlook all over again, and another jump back in time required. Now I can't get itunes to work, and do not want to install the latest version.
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Comment by freitasm, on 5-Jul-2007 17:45
And that's why I don't install iTunes and I dread the thought of installing QuickTime.